Responsible Gaming at darazpy

1 Our Commitment to Responsible Gaming

darazpy is firmly committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We recognise that while the vast majority of our players enjoy gambling as a form of entertainment without any negative consequences, a small number of individuals may develop problematic gambling behaviour. For those players, darazpy is dedicated to providing every available tool, resource, and support pathway to help them regain control.

Responsible gaming is not a box-ticking exercise at darazpy — it is a core part of how we operate. Our responsible gaming programme is reviewed and updated regularly to incorporate best practices in player protection. All darazpy customer support staff receive dedicated training in identifying and responding to signs of problem gambling so that they can assist players in a sensitive, non-judgmental way.

We ask all players to approach gambling on darazpy in the spirit in which it is offered: as a form of leisure entertainment. Gambling should never be seen as a way to make money, solve financial problems, or cope with stress or emotional difficulty. If your relationship with gambling begins to feel unhealthy, we strongly encourage you to use the tools on this page or to contact our support team for assistance immediately.

2 Age Restriction and Verification

darazpy operates a strict 18+ policy. Gambling services on the darazpy platform are available exclusively to individuals who are 18 years of age or older. This policy is non-negotiable and is enforced through our Know Your Customer (KYC) identity verification process, which all players are required to complete before making a deposit or withdrawal.

During the verification process, players are required to submit a copy of their Bangladesh National Identity Card (NID) or passport, which confirms both their identity and their date of birth. Accounts where the player's age cannot be confirmed as 18+ will be suspended pending verification, and any funds held in such accounts will be treated in accordance with darazpy's account closure procedures.

If you are aware of a minor who has attempted to register or access a darazpy account, please contact us immediately at [email protected]. We will investigate the matter as a priority and take all necessary steps to prevent underage access to the platform.

Parents and guardians who share devices with minors are advised to use parental control software to prevent access to online gambling sites, and to ensure that their darazpy account credentials are not accessible to anyone under the age of 18.

3 Deposit Limits and Spending Controls

One of the most practical responsible gaming tools available at darazpy is the ability to set a personal deposit limit. This feature allows you to cap the maximum amount of money you can deposit into your darazpy account within a given time period, giving you a straightforward and automated mechanism to manage your gambling spend.

Deposit limits can be configured for the following time periods:

• Daily Limit: The maximum total deposit amount within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Limit: The maximum total deposit amount within any rolling 7-day period.
• Monthly Limit: The maximum total deposit amount within any rolling 30-day period.

To request a deposit limit, or to modify an existing one, simply send an email to [email protected] with the subject line "Deposit Limit Request". Please include your registered account name and your chosen limit amount in Bangladeshi Taka (BDT). For example: "Please set my daily deposit limit to ৳2,000."

Important: Requests to reduce a deposit limit are processed immediately and take effect within minutes of confirmation. Requests to increase a deposit limit are subject to a mandatory 24-hour waiting period before taking effect. This cooling-off period is in place to protect players who may request an increase impulsively.

4 Time-Out and Cooling-Off Periods

A time-out is a short-term break from gambling that temporarily suspends access to your darazpy account. Time-outs are designed for players who feel they need a brief pause to reassess their gambling habits without committing to a longer self-exclusion. During a time-out period, your account balance is preserved, but you will not be able to log in, place bets, make deposits, or participate in any promotional activity.

darazpy offers time-out periods of the following durations:

• 24 Hours — for a one-day reset when gambling feels overly consuming
• 48 Hours — for a weekend break or short cooling-off period
• 7 Days — for a one-week break to reflect on your gambling activity
• 30 Days — for a month-long pause to establish new habits and perspective

To request a time-out, email [email protected] with the subject line "Time-Out Request" and specify your chosen duration. Your time-out will be activated within one hour of our support team receiving your request. Once a time-out is activated, it cannot be cancelled or shortened before the specified end date — this is intentional, as the purpose of a time-out is to enforce a genuine break.

All marketing communications, including promotional emails and bonus notifications, are automatically suppressed for the duration of any active time-out period. They will resume only once the time-out has expired, and only if you have not moved to a longer self-exclusion.

5 Self-Exclusion Programme

Self-exclusion is a formal programme for players who feel that their gambling has become, or is in danger of becoming, a serious problem. Activating self-exclusion suspends your darazpy account for an extended period and removes you from all marketing lists permanently. It is the most comprehensive player protection tool we offer.

Self-exclusion periods available at darazpy are: 6 months, 1 year, 2 years, and permanent. Permanent self-exclusion cannot be reversed under any circumstances. If you are unsure which duration is appropriate, darazpy support staff can guide you through the options without pressure or judgment.

During a self-exclusion period, if you attempt to create a new account on darazpy using different details, darazpy will use reasonable technical means to identify and close the new account. We will not return any deposits made to such accounts during the exclusion period.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that your gambling is becoming problematic. If you identify with several of these, we strongly encourage you to use darazpy's responsible gaming tools or to seek professional support.

7 Getting Help and Support

darazpy's own support team is always available to help you activate any of the responsible gaming tools described on this page. However, if you feel that your gambling has become a serious problem, we also encourage you to seek support from professional counselling and mental health services.

In Bangladesh, support for gambling-related issues and related mental health concerns may be available through the following channels. We encourage you to reach out to mental health professionals, general practitioners, or counselling services in your area — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or wherever you are located.

• General Physicians and Mental Health Professionals: Your local GP or a licensed psychologist can provide confidential guidance on gambling-related concerns and refer you to appropriate specialist services.
• National Mental Health Helpline (Kaan Pete Roi): Bangladesh's mental health support hotline is available to anyone experiencing emotional distress. Calls are confidential.
• Community and Religious Support: Community leaders, imams, and family counsellors in your local area can also provide a supportive space to discuss concerns about gambling.
• darazpy Support Team: Email [email protected] at any time. Our team is trained to handle responsible gaming requests with care, confidentiality, and without judgment.

Talking about problem gambling can feel difficult, but you are not alone. Thousands of people successfully address gambling concerns every year with the right support. The first step is always reaching out — whether to a professional service, a trusted person in your life, or directly to darazpy.

8 Additional Player Protection Measures

Beyond the individual responsible gaming tools described above, darazpy maintains a number of platform-level protections that apply to all players by default:

• No Credit Gambling: darazpy does not offer credit to players. All gambling activity must be funded from a positive account balance. Players cannot go into debt on the darazpy platform.
• No Underage Marketing: darazpy does not target advertising or promotional content at individuals who are, or appear to be, under the age of 18.
• Proactive Monitoring: darazpy's platform monitors account activity for behavioural patterns that may indicate problem gambling — such as unusually rapid and repeated deposits, extended unbroken sessions, or an abrupt change in betting size. Where such patterns are detected, a member of the support team may proactively reach out to the player to check in and offer support.
• Clear Display of Account Balance: Your current account balance is clearly displayed at all times when you are logged in, so that you always know exactly how much you have available to play with.
• No Hidden Fees on Withdrawals: darazpy does not charge fees that would discourage players from withdrawing funds. If you decide to stop playing and withdraw your balance, that process is straightforward and free of hidden deductions.
• SSL Security and Data Protection: All personal data submitted to darazpy is protected by 256-bit SSL encryption. We take the privacy of our players seriously and handle all data in accordance with our Privacy Policy.

darazpy reviews all responsible gaming policies on an annual basis, or more frequently where warranted by new evidence on best practices in player protection. Players who have suggestions for how we can improve our responsible gaming programme are welcome to submit feedback via [email protected].